Política de envío

Standard shipping

We ship smaller, lighter items via courier or postal service (e.g., UPS or FedEx). Items may require assembly. You will be notified as soon as your order ships. Available shipping options will be indicated in your shopping cart, but generally include 1-day and 2-day delivery. If 1-day delivery is available for an order, it is expected to be delivered one business day after the carrier has dispatched and picked it up. If 2-day delivery is available for an order, it is expected to be delivered one business day after the carrier has dispatched and picked it up. We recommend that you review the shipping costs displayed in your shopping cart before placing your order.

Delivery with white gloves

If you select White Glove Delivery, your items will be delivered, placed in your chosen room, and assembled if necessary. Packaging materials will be removed. The delivery team will not move or remove any existing furniture. To prepare for your delivery, please see our pre-delivery tips . We will contact you within two days of placing your order to schedule delivery.

White Glove's shipping rates are set by the delivery team and may vary by market. We recommend reviewing the shipping rates displayed in your shopping cart before placing your order. Note: Additional fees may apply for deliveries to upper or lower floors, or for other unusual circumstances.

Please ensure an adult is present when the truck arrives. Someone over 18 years of age must be present to accept and sign for the delivery, confirming receipt, inspection, and acceptance of the items. Delivery personnel will not carry furniture more than three flights of stairs. An additional charge may apply if no one is home when the delivery team arrives. If delivery is not completed within 14 days of the scheduled delivery date, the order may be considered canceled.

Home delivery

If you select Home Delivery, your items will be delivered in their original packaging. For deliveries to apartments or condominiums, the items will be placed outside your unit, in the building lobby, or at the property office. A person over 18 years of age must be present to accept and sign for the delivery, confirming that they have received, inspected, and found the items to be in good condition. This service does not include assembly, installation, or removal of packaging materials. Delivery personnel will not carry furniture more than three flights of stairs.

Please note that it is your responsibility to bring the furniture indoors from the delivery point. You will also be responsible for assembly, installation, unpacking, and removal of all packaging materials. Any damage resulting from moving or assembling the furniture will also be your responsibility. Home delivery may not be available for all items or purchases.

Goods collection

Merchandise collection is only available at participating stores. If you select this option, you can collect your items from one of our stores or warehouses. We can assist you with loading, but it is your responsibility to ensure they are properly loaded and secured. If your items are not available at the time of the sale, we will notify you when they are ready for collection. Upon collection, you will need to sign a receipt confirming that you have received, inspected, and found the items to be in good condition.

Change or cancellation

Order Change or Cancellation. You may change or cancel your order (excluding special orders, monogrammed or personalized items, or standard shipping items that have already been dispatched) up to 48 hours before the scheduled delivery date. Any additional amounts due for an order change must be paid in full before the delivery is scheduled. Refunds are issued to the original payment method. Refunds for purchases paid by cash or check will be issued by check. If you cancel your order less than 48 hours before the delivery date, we will cancel the order, but we will charge your credit card for the shipping costs.