Terms & Conditions

These Terms and Conditions govern all purchases made through the Ashley.com website and the Ashley mobile app (collectively, the "Site"). As used in these Terms and Conditions, "we," "us," or "our" refers to Ashley Global Retail, LLC. By using the Site to purchase products and services, you agree to be bound by these terms and conditions.

THESE TERMS INCLUDE CLASS ACTION WAIVER, AND JURY TRIAL WAIVER THAT AFFECT YOUR RIGHTS. PLEASE CAREFULLY REVIEW THE CLASS WAIVER SECTION BELOW.

Order Notification and Charges

For any issues or support with your order or delivery, please contact our Guest Experience team at 866-436-3393.

Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We will notify you after we have confirmed your order and after it is shipped. You'll receive notification immediately after the order is confirmed and when it ships.

If you used a credit card as your payment method, we'll authorize the credit card for the full amount at checkout, including taxes. We only charge your credit card when the order ships (Standard Shipping) or after it's been delivered (White Glove Delivery or Doorstep Delivery).

Pricing

Pricing Policy: Regular Price is our highest advertised price in store and online. Regular Price is offered to customers using special long-term financing. Discounts from Regular Price may apply based on payment method and terms, which may be considered a finance charge.

Advertised pricing and promotions are available online only. In-store pricing and promotions do not apply to online pricing.

Sales Tax

All merchandise purchases are subject to sales tax in accordance with the current state and local tax rates for the shipping/delivery destination. Estimated sales tax is calculated at the time of purchase and is generally based on the total selling price of each item, which, depending on local and state laws, may include discounts and shipping and processing charges. To the extent any of the factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as estimated sales tax may differ from the sales taxes ultimately charged.

Delivery Methods

The size and weight of your online purchase are factors that help determine the most efficient delivery method.

Standard Shipping

We ship smaller, lighter items via courier or mail (e.g., UPS or Fed Ex). Items may require assembly. You'll receive notification as soon as the order ships. Available shipping options will be noted in the shopping cart, but generally include 1-day and 2-day shipping. If 1-day shipping is available for an order, the order is expected to be delivered within 1 business day after it has been shipped and picked up by the delivery carrier. If 2-day shipping is available for an order, the order is expected to be delivered within 2 business days after it has been shipped and picked up by the delivery carrier. We encourage you to review the shipping fees listed in the shopping cart prior to submitting your order.

White Glove Delivery

If you select White Glove Delivery, your items will be delivered, set in your room of choice and, if necessary, assembled. Packing materials will be removed. The delivery team will not move or take away existing furniture or furnishings. To prepare for your delivery, please check out our pre-delivery tips. You will be contacted within two days of placing your order to schedule delivery.

White Glove Delivery fees are established by the team delivering your order and may vary market to market. We encourage you to review the delivery fees listed in the shopping cart prior to submitting your order. Note: Additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances.

Please arrange for an adult to be present when the truck arrives. An individual 18 years of age or older must be present to accept and sign, which acknowledges you received the items, inspected them, and found them in good condition. Delivery personnel will not carry furniture up more than 3 flights of stairs. You may incur an additional fee if no one is home when the delivery team arrives. If delivery does not take place within 14 days of the original scheduled delivery date, the order may be treated as a canceled order.

Doorstep Delivery

If you select Doorstep Delivery, your items will be delivered in their original packaging to your doorstep. For apartment or condominium delivery, items will either be placed outside your unit, in the building's lobby, or at the property's office. An individual 18 years of age or older must be present to accept and sign, which acknowledges you received the items, inspected them, and found them in good condition. This service does not include assembly, setup, or removal of packing materials. Delivery personnel will not carry furniture up more than 3 flights of stairs.

Please be aware that it is your responsibility to bring the furniture inside from the drop off area. You will also be responsible for furniture assembly, furniture set up, unboxing and removal of all packaging materials. Any damage that results from moving the furniture into the home or assembling the furniture will also be your responsibility. Doorstep Delivery may not be available for all items or purchases.

Merchandise Pickup

Merchandise Pickup is available at participating locations only. If you select Merchandise Pickup, your items will be made available for pickup by you at one of our locations or warehouses. We may assist you in loading your items, but it is your responsibility to ensure items are properly loaded and secured. If your items are not available at the time of sale, we will notify you when they are ready for pick-up. At pickup, you will sign an acknowledgment that you received the items, inspected them, and found them to be in good condition.

Change or Cancellation

Order Change or Cancellation. You may change or cancel your order (except for special orders or monogrammed or personalized items or standard ship items that have already shipped) up to 48 hours before your scheduled delivery time. Additional amounts owed from an order change must be paid in full prior to scheduling delivery. Refunds are made based on the payment method used at the time of purchase. Refunds for purchases paid by cash or check will be paid by check. If you cancel your order less than 48 hours prior to the delivery date, we will cancel the order but will charge your credit card the delivery fees.

Online Purchase Return Policy

Standard Shipping Items
⁠If your Standard Shipping item arrives damaged, please contact Customer Care within three (3) business days. We accept the return of Standard Shipping item(s) within 30 days of delivery (please note return shipping fees may apply). To report delivery damage or make a return, call Customer Care at 866-436-3393. For Standard Shipping items where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any.

White Glove Delivery and Doorstep Delivery For Items Ordered Online
Please inspect your items on delivery. For any item that you received damaged or with a manufacturer's defect, we will work with you to repair, replace, or pick-up the item if you contact Customer Care at the phone number on your emailed order confirmation within three (3) business days of delivery. Otherwise, ALL SALES ARE FINAL.

Return Requirements
⁠In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the White Glove Delivery).

We do not accept returns on Final-Sale and Clearance Items, Special Orders, or Monogrammed or Personalized Items, except for items delivered damaged or defective and reported to us within three (3) business days after delivery.

Mattresses and Foundations
⁠Returns on mattresses or foundations are controlled by the manufacturer's warranty, if any. Please contact the phone number on your emailed order confirmation for inquiries regarding mattress or foundation returns.

Exchanges/Refunds
⁠The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.

In-Store Purchase Return Policy:

If you purchased in a store, check the terms and conditions provided to you at the time of purchase (sometimes they are located on the back of your receipt). In-store purchases, whether from independently owned and operated stores or from stores owned and operated by Ashley Global Retail, LLC or subsidiaries, set their own policies regarding returns and exchanges. Please contact the store where you made the purchase. The store's phone number is located on your receipt or on our store locator.

Disclaimer of Warranty

Ashley Global Retail, LLC and Stoneledge Furniture, LLC are retailers, not manufacturers. Neither grants, and both expressly disclaim, any express or implied warranties with respect to goods purchased from their stores, including BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NEITHER ASHLEY GLOBAL RETAIL, LLC NOR STONELEDGE FURNITURE, LLC SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, LOSS OF PROFITS, PUNITIVE, EXEMPLARY, OR SIMILAR DAMAGES, WHETHER OR NOT FORESEEABLE AND HOWEVER CAUSED, ARISING DIRECTLY OR INDIRECTLY FROM ANY DEFECT IN GOODS SOLD, SUPPLIED, OR FURNISHED TO YOU, FROM THE USE THEREOF, OR FROM YOUR INABILITY TO MAKE USE THEREOF.

Protection Plans

To submit a claim under a protection plan or for additional information about a protection plan, please contact the service provider identified in the protection plan.

Jury Waiver and Class Waiver

You agree that you are giving up your right to a jury trial, and that any dispute resolution proceedings will be conducted on an individual basis and not as a class or representative basis. You agree to waive participation in a class action. Our dispute resolution process ("DRP") can be found at www.ashleyfurniture.com/drp. You acknowledge that you had the ability to review the DRP prior to purchase, and that you are bound thereby even if you have not read it.