Return

Return Policy

Many quality steps are taken to ensure your products arrive in excellent condition. It is very important you inspect the purchase upon arrival. If any damage has occurred, call Customer Care. In many cases, we can provide you with replacement parts and service as needed.

Our return policy is as follows:

Standard Shipping Items

If your Standard Shipping item arrives damaged, please contact Customer Care within 72 hours.

In-Home Delivery For Items Ordered Online

You have 72 hours after a Home Delivery of an order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair or replace.

Return Requirements

There is no cashback on “force Majeure” canceling items. No cancellations on any Special Orders. Furniture that does not fit properly but fits the specifications you ordered, cannot be returned or exchanged.

Exchanges/Refunds

The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s); taxes are not refunded in accordance with applicable Sonoran state law. With the exception of damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply.

Returning Products for Reasons Other Than Damage

Not completely satisfied? There is no cashback on “force Majeure” canceling items. No cancellations on any Special Orders. Furniture that does not fit properly but fits the specifications you ordered, cannot be returned or exchanged. If a return is approved by Management items will be subject to a 30% Restocking Fee.

Refund or Exchange for In-Store Purchases

There is no cashback on “force Majeure” canceling items. No cancellations on any Special Orders. Furniture that does not fit properly but fits the specifications you ordered, cannot be returned or exchanged. If a return is approved by Management items will be subject to a 30% Restocking Fee.

Expected Time for Refunds to Reflect on Credit Cards

There is no cash back or refund option available. All refunds are Store Credit ONLY. For assistance, call Customer Care.

Damaged Product Delivery Policy

If your Standard Shipping item arrives damaged, please contact Customer Care within 72 hours and we will either repair or replace the item. For Standard Deliveries where a manufacturing defect is discovered, consult the manufacturer's warranty, if any.