Shop 24 hours a day, 7 days a week at our online showroom. You’ll receive notification immediately after the order is confirmed and when it ships. For changes after an order has been placed, please call Customer Care.
We accept Visa® and MasterCard® credit cards. Only one credit card will be accepted as we are unable to process an order on two separate credit cards.
Your credit card is processed in two steps. At checkout, we authorize the credit card for the full amount, including taxes.
*All payments are 100% due upon receipt. Ashley Furniture Homestore Puerto Peñasco will start the ordering process as soon as we receive confirmation of Full Payment.
All merchandise purchases are subject to sales tax in accordance with the current state and local tax rates for the shipping/delivery destination. Estimated Sales Tax is calculated at the time of purchase and is generally based on the total selling price of each item, which, depending on local and state laws, may include discounts and shipping and processing charges.
The size and weight of your online purchase are factors that help us determine the most efficient delivery method.
We will deliver larger items one of two ways: directly from an independently owned and operated store (depending on the store proximity to the final destination) or via our shipping service.
You will be contacted to schedule In-Home Delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the original scheduled delivery date, the order may incur in a fee.
In-Home Delivery fees are established by the team delivering your order. Consequently, delivery fees and services may vary market to market. We encourage you to review the delivery fees listed in the shopping cart prior to submitting your order. Note: additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances.
For a damage issue with a Standard Shipping, call Customer Care for parts and service. All damaged products must be reported within 72 hours of delivery.
For In-Home Delivery Items, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt. For any other items, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by calling the store, the phone number is located in your order confirmation email.
We take great pride in the products we sell and it is important to us that you are happy with your purchase. If you are not satisfied and want to make a return, please follow these guidelines so we can better assist you.
If your Standard Shipping item arrives damaged, please contact Customer Care within 72 hours.
You have 72 hours after a Home Delivery of an order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair or replace.
There is no cashback on “force Majeure” canceling items. No cancellations on any Special Orders. Furniture that does not fit properly but fits the specifications you ordered, cannot be returned or exchanged.
The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s); taxes are not refunded in accordance with applicable Sonoran state law. With the exception of damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply.
