Faqs

Shopping

Prices, styles, promotions and availability may vary by store and online. Ashley Furniture International prices are effective only within Mexico. Sales promotions and prices from U.S. Ashley Homestore or Ashley Furniture websites do not apply in Mexico.

Prices displayed on the Puerto Peñasco Ashley Furniture Homestore website and/or any presentation are quoted in U.S. Dollars effective only within México, such prices do not include delivery fees or sales tax when applicable, VAT (Value Added Tax) will be added to the invoice. Delivery fees will be paid by the customer. Our goal is a 100% error-free site, we do not guarantee that any content is accurate or complete, including price information and product specifications. Ashley Furniture Homestore reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).

If you find a lower price from a LOCAL retailer on an identical, in-stock product, tell us and we’ll match it. The following limitations apply:

• The item must be identical, (i.e., size, model, SKU, quantity, brand, name, color)
• The item must be in-stock at the online retailer’s website and on our website at the time of the price match request
• We will not price match purchases for resale.
• We will not offer rain-checks for items that are not currently in stock

We don’t match:

• Discounts applied in checkout
• Offers advertised as percentage off or dollar off (e.g., “15% off” or “$5 off”)
• Auction prices or those requiring memberships
• Prices that cannot be determined independent of other items, e.g., fees, shipping charges
• Bundle offers, rebates, coupons, mail-in offers, offers that include financing
• Prices that require a minimum quantity purchase
• Items that other retailers have listed as clearance, close out, liquidation, special hour/flash/limited quantity offers
• Damaged, used, or refurbished items
• Price errors
• In-store prices
• Prices as a result of pickup discounts
• Price matches to other retailers for prices shown from Thanksgiving Day through Cyber Week

Here’s how you can request a price match from us:

When making a purchase, send your price match request to us via email. Provide us with a live estimate of the other retailer that shows the lower price that you want to price match. We will then review and verify the price match request. Ashley Homestore Furniture Puerto Peñasco DBA Hacienda del Sol Furniture has the final decision for matching an online price. 

Yes, orders can be made by phone. Please contact your Sale Representative and have the SKUs or name of collection handy to make the purchase.

We accept Visa®, MasterCard®, American Express® and Discover® cards. Only one credit card will be accepted per order as we are unable to process an order on two separate credit cards. We also offer the Advantage™ credit card issued by Synchrony Financial. Click here to learn more.

All payments are 100% due upon receipt. Ashley Furniture Homestore Puerto Peñasco will start the ordering process as soon as we receive confirmation of Full Payment.

This number printed on your card provides a security feature for purchases made using your credit card. For Visa, MasterCard and Discover Card, it is the last three digits printed on the back of the card.

For American Express, it is the four digits printed above the account number on the front of the card. It generally appears to the right of your credit card number.

If you are using an older browser to navigate our site, your online shopping experience may not go smoothly. To help resolve difficulties while shopping or ordering, download the current version of any of the following recommended browser websites. Updating your browser with the latest version enhances website speed and functionality, as well as increases security and virus protection.

Apple Safari
Google Chrome
Microsoft Internet Explorer 11+
Mozilla Firefox

Review our Privacy Policy.

Yes, we offer PAYPAL Financing. Please follow instructions in the checkout method. 

Yes. For details about our current financing promotions, contact us. 

Yes. Pay your credit card bill issued by Synchrony Financial here.

We do not have an online layaway, however, we do offer it in-store.

You will receive an email with your order confirmation(s) after your order has been placed. Please review this email and contact customer care if anything requires correction.

As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.

Home Delivery –To change or cancel an order, call Customer Care. They will determine where your order is in the process and whether it can be revised or cancelled.

To make an address change to your order, please contact Customer Care.

Gift wrap and gift enclosures are unavailable at this time. However, you can send your purchase to an address other than your own. At checkout, you will be given the option of entering a billing address and a delivery address. Shipping and delivery email notifications will be sent to both the billing and delivery email addresses. Order confirmation and invoice notifications will be sent only to the billing email address(s).

Yes, we do. Please contact our store to see if they carry and/or accept Gift Cards. Gift Cards are only redeemed in store and cannot be applied toward online purchases. Click here for Store Locator.

1. Click on My Account located in the upper right hand corner of this page.
2. Click on the Sign In button displayed in the drop down menu.
3. Enter your account email and password and click the Sign In button.
4. Now that you are signed into your account, click on Account Info located under the Manage Account menu located on the left side of the page.
5. Under the General tab, by clicking on Edit, you will be able to edit your Name, Email, Password, and Default Shipping and Billing Addresses you may have saved within your account.
6. Under the Settings tab, you will be able to manage your opt in/out email settings associated to your account.
7. Other options under the Manage Account menu include viewing your Order History, viewing and modifying your Address Book, Help & Support, and managing your Wish Lists.

Guest checkout is available, so it is not necessary for you to set up an account. It is highly recommended that you create an account to make checkout, order tracking and warranty service easier in the future.

Ashley Furniture International prices are effective only within Mexico. Sales promotions and prices from U.S. Ashley Homestore or Ashley Furniture websites do not apply in Mexico.

Prices displayed on the Puerto Peñasco Ashley Furniture Homestore website and/or any presentation are quoted in U.S. Dollars effective only within México, such prices do not include delivery fees or sales tax when applicable, VAT (Value Added Tax) will be added to the invoice. Delivery fees will be paid by the customer. Our goal is a 100% error-free site, we do not guarantee that any content is accurate or complete, including price information and product specifications. Ashley Furniture Homestore reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).

We showcase an incredible assortment of furniture, mattresses and decorative accessories on our website; those available for purchase will vary. Our online assortment is continuously expanding, check back regularly for new items that are being added daily.

Not all catalog items are available to purchase online. To check availability online, find the item number that corresponds to the catalog product. Enter the number in the search box at the top of any page. Next, click the check price button, if the item is available for purchasing online, simply add it to your cart. If it is only available in-store, you can visit or contact a store about product availability.