The estimated times are our best estimates and you should still be available during your scheduled delivery windows. Please contact your Sales Representative to get more information on your delivery.

Each promo code has its own set of exclusions. First, check the accompanying exclusions on your promo code to see if there are any prohibiting the discount. As a general rule, Smart Buys, barstools, select dining chairs and sale/clearance items are excluded in promotions. Also confirm the expiration date on the promo code has not expired. USA promos are not valid in this location. 

If you do not receive the order confirmation message within a few minutes of your purchase, please check your Junk or Spam E-mail folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive at either place, please call Customer Care or email us.

Ashley Furniture International prices are effective only within Mexico. Sales promotions and prices from U.S. Ashley Homestore or Ashley Furniture websites do not apply in Mexico.

Prices displayed on the Puerto Peñasco Ashley Furniture Homestore website and/or any presentation are quoted in U.S. Dollars effective only within México, such prices do not include delivery fees or sales tax when applicable, VAT (Value Added Tax) will be added to the invoice. Delivery fees will be paid by the customer. Our goal is a 100% error-free site, we do not guarantee that any content is accurate or complete, including price information and product specifications. Ashley Furniture Homestore reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).

To find out if a store has the item you want, call or visit the store. Lookup our store locations. Every store has a unique selection and may or may not have the item on display, please call first. Ashley Furniture International prices are effective only within Mexico. Sales promotions and prices from U.S. Ashley Homestore or Ashley Furniture websites do not apply in Mexico.

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For most products, we do offer replacement parts. When contacting Customer Care, please have item number and invoice number available so they can better serve you. You can find the item number on your emailed order confirmation or invoice.

Visit your local store to see fabric in more detail.

Most home improvement stores offer touch-up solutions in marker and “crayon” forms. All are easy to apply, simply match your furniture finish to the touch-up color, and follow the manufacturer’s instructions.

Using the item number from your email confirmation or from the packing list, key the item number into the search box. Once you are on the product detail page, the assembly instructions are there and you can print as needed. 

Assembly Instructions
If the item(s) you purchased requires assembly, detailed instructions should have been included in the carton.
If not, you may email us for a copy; please include the following information: your name and your email address or mailing address and the item number(s) you need to assemble. 

You may also call Customer Care.

With more than 6000 items in our product line, we offer one of the largest selections of home furnishings available. In order to maintain high quality products at affordable prices, we choose to produce our furniture in large quantities, realizing cost savings, rather than making custom orders. You may view our online catalog or find the store nearest you.

At this time, we are unable to support custom orders. However, some of our most popular items are offered in multiple sizes and colors to make it easy for you to find your style and your look. In our Living Room furniture selection, for example, you will see the same fabric available with different shapes of sofas (traditional sofa, sectional or reclining sofa) and also, offered in different sizes but same fabric.

Each leaf is cut when the table is made; therefore additional leaves are not available.

Durapella® and Duraplush™ are high-tech fabrics that are a breakthrough in comfort. Durapella® and Duraplush™ consists of 100% MicroDenier polyester suede, which provides the subtle look and elegant feel of suede, yet improved durability and stain-resistance. Everyday spills like coffee, wine and ink are cleaned easily and effectively with a mixture of low PH balance liquid soap and water.

DuraBlend® upholstery offers the rich look and feel of leather using a polyurethane/leather blend to create a comfortable and economical alternative to natural leather. Fabric Contents: 57% polyurethane, 26% poly/cotton, 17% leather.

California King size is 4 inches longer and 4 inches narrower than King size.

Every product has an area featuring applicable measurements for how the item will fit in a room, or if it's an accent, how it will fit atop a table, bookcase, etc. Some products have additional dimensions, located under the "Dimensions" section on the product page.

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